Privacy Policy

1. Who We Are

NeuroBridge Care is a nurse-led neurological support service operating across the United Kingdom. We are the data controller for the personal information you provide to us. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, and telephone number submitted via our enquiry form.
• Enquiry details — the nature of your enquiry (e.g. patient referral, family support, professional training).
• Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.
• Communications — records of correspondence between you and NeuroBridge Care.

We do not collect special category data (such as health information) through our website forms. Any clinical information shared in follow-up consultations is handled under a separate clinical data agreement.

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide the services you have requested.
• Send you information about our services where you have consented to receive it.
• Comply with our legal and regulatory obligations (including NMC registration requirements).
• Improve our website and services through anonymised analytics.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — to respond to enquiries and manage our business operations.
• Consent — where you have opted in to receive marketing communications.
• Legal obligation — where processing is required to comply with applicable law or professional regulation.
• Contract performance — where processing is necessary to deliver services you have engaged us for.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are retained for up to 3 years. Clinical records are retained in accordance with NHS and NMC guidance (minimum 8 years for adults). You may request deletion of your data at any time (see Your Rights below).

6. Sharing Your Data

We do not sell your personal data. We may share it with:

• Service providers — trusted third parties who assist us in operating our website and delivering services (e.g. email hosting, website infrastructure), bound by data processing agreements.
• Regulatory bodies — the NMC, ICO, or other authorities where required by law.
• Referring professionals — only with your explicit consent, where relevant to your care.

All third-party processors are required to handle your data in accordance with UK GDPR.

7. Cookies

Our website uses essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use our site. You will be asked for your consent before any non-essential cookies are set. You can manage your cookie preferences at any time through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no compelling reason for us to continue processing it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.